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Welcome to our website. If you continue to browse and use  this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy  policy govern our relationship with you in relation to this website.

The term ‘Stuart Wallace Electrical Ltd’ or ‘us’ or ‘we’ refers to the owner or licensed user of the website whose registered office is Station Road, Branston, Lincoln, Lincolnshire, LN4 1LH. Our  company registration number is 04491318 and place of registration is England. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for  any particular purpose. You acknowledge that such information and  materials may contain inaccuracies or errors and we expressly exclude  liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information  available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Stock images and templates. This website may include stock images and templates that have been licensed for our website use and must not be copied, reproduced, redistributed or sold under any circumstances, either individually or as part of another website.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for  damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide  further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Stuart Wallace Electrical Ltd.’s prior written consent.
  • Your use of this website and any dispute arising out of such use of  the website is subject to the laws of England, Scotland and Wales.
  • This page (together with the documents referred to on it) sets out the terms and conditions on which we supply the product(s) listed on our website. Please read these terms and conditions carefully before ordering any product(s). By ordering any product(s), you agree to be bound by these terms and conditions.

    Delivery Timescales.

    Stuart Wallace Electrical Ltd will, deliver all purchased goods within a window of 7 days, subject to manufacturers availability. Stuart Wallace Electrical Ltd will contact all customers immediately after a sale has been made to confirm the delivery details.

    Click and Collect

    Click & Collect is available on selected products from our main store. Stuart Wallace Electrical Ltd will email you when your order is ready for collection. Stuart Wallace Electrical Ltd will hold your order for 7 days. If your order is not collected within this time your order will be refunded by Stuart Wallace Electrical Ltd.

    When collecting your order from our main store you must bring a form of identification with you; the payment card used for the order or a current photographic drivers license or passport. Without a form of ID we are unable to release your order.

    Information about us

    https://www.stuartwallace.co.uk (this site) is operated by Stuart Wallace Electrical Ltd. Stuart Wallace Electrical Ltd is registered in the U.K. (company number 04491318) and we trade from Station Road Branston LN4 1LH. Stuart Wallace Electrical Ltd  VAT number is 310626500

    Service availability

    This site is only intended for use by, and orders will only be accepted from, residents of the United Kingdom of Great Britain and Northern Ireland. We cannot commit that product(s) supplied are suitable for use in any other regions.

    Placement and processing of orders

    If you wish to buy product(s) through this site then you should follow the procedure specified in this site.

    After placing an order, and once payment has been authorised, you will receive a sales confirmation via email acknowledging that your order has been received by Stuart Wallace Electrical Ltd

    Acceptance of your order will be made which confirms that the product(s) you have ordered are available for delivery.

    The contract between you and Stuart Wallace Electrical Ltd will only be formed when a sale confirmation is sent to you and payment has been received.

    Stuart Wallace Electrical Ltd will confirm that your chosen product will be delivered on certain date and request that this is acceptable.

    Cancellation

    If you wish to cancel your order, this will need to be done by 12pm the working day prior to your delivery date (Mon-Fri), or delivery will be made. Any returns after this time will be liable for a collection charge.

    You will be informed as soon as possible if for any reason product(s) ordered by you are not available for supply. Where you have already paid for the product(s), you will then be issued with a full refund or an alternative product.

    Consumer Rights

    If you are ordering product(s) as a consumer you may cancel the contract at any time within a fourteen working day "cooling-off" period, beginning on the day after the day you receive the product(s) (the required post contractual information will be supplied in an email confirming your delivery).

    To cancel a Contract, you must inform Stuart Wallace Electrical Ltd. You will then be contacted to agree a method for returning the product(s). Product(s) must be returned in the same condition in which you received them. If you return product(s) in person or send them they will be at your risk until they are received by us. You have a legal obligation to take reasonable care of the product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. We may also charge you a reasonable sum as reimbursement for any missing items such as leads or remote controls.

    If you need to return product(s) because you are a consumer and have cancelled the contract within the fourteen working day cooling-off period, you will be responsible for the cost of returning product(s) to us or, where applicable, of us collecting them from you.

    Upon receipt of the product, we will refund the price of the product(s) in full, including any initial delivery charges, less the cost(s) we incur in collecting the product, and replacing any missing item(s) or accessories. We will process the refund due to you as soon as possible and, in any case, within thirty days of the day we take receipt of the product(s).

    If you are returning product(s) that are faulty, you will not be responsible for any collection costs. You will need to contact Stuart Wallace Electrical Ltd and we will initially look at resolving the issue. If this is not an issue that we can resolve, and the product is less than 28 days old, then the product can be returned, at our cost, and you will receive a full refund. However, if any accessories are missing, the cost of these will be deducted from your refund.

    Details of this statutory right, and an explanation of how to exercise it, are also provided in the sale confirmation. This provision does not affect your statutory rights.

    Price

    The price of any product(s) will be as quoted on this site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs and any other additional services you may have opted for e.g installation, old product disposal etc.

    Prices are liable to change at any time, but changes will not affect orders that are the subject of a sale confirmation.

    This site contains a large number of product(s) and it is always possible that, despite our best efforts, some of the product(s) listed may be incorrectly priced. Prices will normally be verified as part of the dispatch procedures so that, where the correct price is less than the stated price, you will be charged the lower amount. If the correct price is higher than the stated price, you will be contacted for instructions before dispatching the product(s) and you may then cancel your order if you wish. If you do not cancel your order the product(s) will be supplied at the higher price. We are under no obligation to provide product(s) to you at the incorrect (lower) price, even after we have sent you a sale confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

    Payment

    All payments must be in UK Pounds Sterling.