Delivery & Installation

We are your local Euronics Agents, also Independent Electrical Retailers. We like to think that we are good at what we do and that's why we are trusted to deliver for Euronics.co.uk. Once your order has been placed, your delivery will be confirmed by ourselves , we will aim for it to be with you by your preferred  delivery date.

Free delivery is applicable only to local orders within 20 miles of our store. Courier delivered orders may incur a delivery charge. Products shown online but available to purchase in-store only may also incur a delivery charge.  Any additional delivery/installation services offered by us as a  Euronics Agent may also incur additional costs. Please discuss this with your Salesperson when arranging your delivery.

Please note delivery times are estimates only and some deliveries may be delayed due to adverse conditions such as weather. Please see our 'Terms of Delivery' section below for further information.

To help us to protect you from fraud, as a Euronics Agent we may ask for photographic proof of identity such as a photo driving licence or passport, together with a utility bill and the credit card used to make the purchase. Should you not have these available, you may be refused your delivery and have to rearrange, which may incur a separate charge.

If you have bought your product without any services, such as installation or disposal of your old appliance and you wish us to leave it in a designated room of your choice, please contact us before delivery or wait for us to contact you. 

We will also go one step further. Because  Euronics Agents care about their customers, we will take the product to your room of choice where access is possible We will not leave the delivery outside or in a garage unless specifically requested to do so, prior to the delivery being made.

Do I need to be in for my delivery?

This depends on the type of order delivery service you have requested. You may not always need to be there in person, but we can only allow the goods to be signed for by an adult, at the delivery address with all the appropriate identification. If your order is for home delivery via a courier, then you will be left a card telling you about a failed attempt.

If you have opted for installation at the time of delivery, we will be able to connect the product to convenient services and will remove all the packaging and ensure that it is disposed of in an ethical manner (see full Terms of Supply). We will inspect the existing services and advise of any potential issues before starting the install. Please note: If we are not installing but still disposing of the old appliance then  existing appliances must be disconnected (uninstalled) and water free (where applicable), prior to the delivery of the new appliance.   If you have opted to have your old product removed for recycling , again this will be done ethically and in line with current legislation.

Delivery

As a customer you will have the ability to select a delivery date which is subject to availability, at the time of purchase, with our salesperson. Delivery option's, associated delivery charges and estimated delivery times are to be advised by the salesperson or where home delivered by courier, this will be advised via text.  All standard deliveries are based on estimated delivery dates. Standard means, no more than 3 steps up when delivered to your room of choice. Fights of stairs are subject to additional charges especially for very heavy items. Where a delivery is not standard an additional reasonable charge may be levied by ourselves  depending upon the circumstances. 

After you have been issued with a Sale Confirmation you will be contacted to confirm the estimated delivery date based on our delivery calendar and slots available.

Upon delivery you may be asked to provide photo identification such as a passport or photo drivers licence, together with a utility bill or the credit card used to make the purchase. Our installer will also ask to take the product over the threshold of the premises and will not leave the delivery outside or in a garage unless specifically requested to do so prior to the delivery. If requested these will be left at your own risk. We will take a photo confirmation in this case.

You should closely inspect the Product upon delivery for any cosmetic defect before signing the delivery receipt. Damaged Product(s) should not be accepted.

You are advised to read the instruction booklets supplied by the manufacturers before operating a new appliance. Often problems that may initially seem like a fault can be rectified quickly and easily by referring to this documentation.

Whilst our employees as well as our carefully selected delivery partners, take pride and care when carrying out deliveries, neither we nor they will be liable for any accidental damage that is not notified within a reasonable period.

When a Pre-arranged and agreed delivery day and/or time has been given, and then that delivery fails because there is no one at the address to sign for the Product, you may be liable to pay a failed delivery charge, which will depend upon the size and weight of the item(s).

Terms of Delivery

During checkout, please select your extra services (if any) that are required. When phoning in with prepayment we will suggest a 'requested delivery date' based on the schedule of our deliveries to your area . We will pre-select the next best available date for you, which you are then able to adjust to suit your schedule. 

A requested date is not a guarantee, and the actual date of delivery will be confirmed to you when the product arrives and you are contacted by our salesperson.  By default, deliveries will be carried out anytime during working hours on the day of your agreed delivery date and are not offered as either next day, or timed. However, if you have a particular delivery requirement we suggest discussing this with  ourselves to avoid any disappointment. Where applicable, local extra charges may apply for additional delivery / install options.

Some appliances such as American Style Fridge Freezers may require a site assessment prior to delivery. Should the item not fit your doorway, it may be necessary to remove doors from the appliance. If this still does not allow for access, our installer  will assess and give you their best suggested solution. Please note that it is your responsibility to either measure or allow access for measuring to avoid this. Once unpacked, an appliance cannot be returned without a restocking fee, which may be up to 50% of the original retail RRP.

Click & Collect

We like to offer choice and convenience, so to ensure you can get your order at a time that suits you, we also offer a Click & Collect service at no extra charge. Order your product/s as you would for home delivery, and when it arrives in store, we'll contact you to let you know it's ready for collection.

All Click & Collect orders must be signed for, by an adult (18 years and over) and you should bring all delivery documentation and receipts provided as proof.

Upon collection you may also be asked to provide photographic identification such as a passport or photo drivers licence, or the credit card used to make the purchase.

We reserve the right to not release the goods to you if reasonable proof of order cannot be provided.

Installation

Where a connection service has been requested, please note that it is subject to compatible plumbing and electrical services, as appropriate, being available and the service may be cancelled if extreme difficulties are encountered. In some cases, a site assessment may be required prior to the installation itself. Neither we nor our specialists are obliged to provide any alterations or additional equipment of any kind especially involving carpentry or specialist electrician or plumbing expertise. We do however often manage to provide solutions to most practical problems through years of experience.

We do not recommend customer removal of Gas appliances and we will use a Gas Safe Registered engineer where this is required. Additional charges may apply for this service.

Installation of TV and Audio equipment may require a wall bracket and additional charges may apply. Cable routing may be required at additional charges depending on the complexity required (wall cavity, etc). Please speak with your sales contact  for further details.

Product Dimensions as advertised on this site are for reference only and are supplied by manufacturers. These may not include handles and other protruding parts of the products overall size. It is the responsibility of the customer to measure the space where an appliance is to be situated in order to confirm it will fit, including these protruding parts.

Installation Glossary of Terms

‘Freestanding’ refers to products and appliances that do not need to be fitted, but may require the installation of pipework, plumbing or Gas for example. These products are ‘on show’ and not placed behind a door.

‘Built-In’ refers to products and appliances that need to be fitted into a cabinet, or space within a kitchen unit and cannot be used as freestanding for safety reasons.

'Consumer Electronics' Connection is 'Plug and Play' set up only using existing connections. Please note wall mounting and aerial installation can be arranged separately with your sales contact. Please ask for details.

'Electric' Cooker Connection is only available to existing official Electrical fittings and for freestanding and built-in appliances.

'Gas' Cooker Connection is only available to existing official Gas connections and for freestanding and built-in appliances. We do not recommend customer removal of Gas appliances and will use a Gas Safe Registered engineer where this is required. Additional charges may apply for this service.

'Dual Fuel' Cooker Connection is only available to existing official connections and for freestanding and built-in appliances. We do not recommend the removal of Gas appliances and will use a Gas Safe Registered engineer where this is required. Additional charges may apply for this service.

'American Style Fridge Freezer' connection is only available to existing official connections and for freestanding appliances only. Plumbing may be required. Please speak with your sales contact directly on your requirements.

'Range Cooker' connection is only available to existing official connections and for freestanding appliances only. We do not recommend the removal of Gas appliances and will use a Gas Safe Registered engineer where this is required. Additional charges may apply for this service.

'Wall Mounted' refers to basic mounting of your TV to a solid wall with the use of an applicable bracket (extra charge), suitable to withstand the weight of your TV. This does not include cable routing or wall cavity installation. We can mount to any type of wall but additional charges may apply for cavity re-inforcing etc.

Disposal 

We do offer an old appliance removal service. Where this is required, details of the service and associated charges are documented within this site.